Regina Clair Santos, RMT, DTA, serves as a Healthcare Virtual Assistant for Recovery Care of Columbia and Nashville Addiction Clinic, where she specializes in insurance claims processing, reconciliation, and administrative workflow management. With over three years of experience in healthcare operations, she plays a critical role in maintaining the financial and administrative integrity of patient care services.
Regina holds a Bachelor of Science in Medical Technology from Dr. Carlos S. Lanting College and is a Certified Drug Test Analyst, providing her with a strong clinical foundation that supports accurate documentation, compliance, and coordination within a regulated medical environment.
Her primary areas of expertise include:
- Insurance claims processing and reconciliation
- Revenue cycle support
- Administrative workflow optimization
- Claims tracking and discrepancy resolution
Regina’s work directly supports timely reimbursement and continuity of care by ensuring that claims are submitted accurately, monitored proactively, and resolved efficiently. Her detail-oriented approach reduces administrative delays and contributes to a more reliable experience for both patients and providers.
Her professional philosophy centers on precision, accountability, and proactive communication, aligning with the operational standards of both clinics to support high-quality, compliant addiction treatment services across Tennessee.
Outside of work, Regina enjoys turning small ideas into well-executed plans.